Yang Novelties’ COVID-19 Response
At this point in time it is becoming increasingly clear to see that the novel Coronavirus (COVID-19) is an unprecedented medical threat the scale of which this modern world has never encountered before. As cases become increasingly more rampant in each corner of the world, we at Yang Novelties want to let you know what we are doing to keep you our beloved customers safe.
Yang Novelties was founded on the principles of providing exquisite service along with world-class anime related merchandise and products to each and every one of our customers and it is with this goal in mind we make the following announcements in response to the global COVID-19 outbreak as protecting the health and wellbeing of you our customers, employees, and partners are and will always be our highest priority.
In Store Shopping
To protect you our customers and mitigate any possible spreads of this virus, we will be closing our store for walk-ins, however our staff will be available via phone and email we will still be accepting and fulfilling all orders made through our website yangnovelties.com
Figures and their Boxes
According to new research the novel Coronavirus (COVID-19) can last on cardboard surfaces for 24 hours and on metal and plastic surfaces for up to 72 hours. Shipping time for items to get to our warehouse is usually four (4) days to a week, however even with the extended shipping times this in no way mean that we will be complacent in how we handle your packages. Every package upon arrival to our warehouse is immediately and thoroughly disinfected, which means both the outside packaging as well as all the items included in shipments are painstakingly sanitized and wiped down before being handed over to the relevant couriers. For added protection and precaution we also wipe down all our shipping areas from top to bottom on a bi-hourly basis.
As the world goes through this period of growing pains we want to let our customers know that even though we pride ourselves on fast reliable shipping times, as courier companies become overloaded there may be delays with some packages however we will do our utmost to keep you informed via email.
We understand that now especially is the perfect time to pick up new hobbies like figure collecting and model kit building. We want to thank you for choosing us to be your premier anime merchandise and novelty retailer and as a business we will continue to do our utmost to serve you our customers.
Please keep yourselves safe and healthy, from our family to yours let’s beat this thing together!
The Yang Novelties Team